The Knowledge Project: “Decoding Difficult Conversations”
Sheila Heen, Mobius Friend
The Knowledge Project: “Decoding Difficult Conversations”
Sheila Heen, Mobius Friend
Harvard Law School Lecturer Sheila Heen, co-author with Doug Stone and Bruce Patton of Difficult Conversations: How to Discuss What Matters Most, breaks down the three mindsets that drive most difficult conversations and lead us to be more and more unproductive as conflict escalates. A close friend and colleague of Mobius Chief Thought Leader Erica Ariel Fox, Sheila’s work is part of the intellectual underpinnings of Erica’s Winning from Within® methodology (2019).